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Virtual COVID-19 Test

Bring your own test with virtual nurse supervision &
24/7 customer care

Step 1

Already have a test kit you’d like to use? Click Buy Now to purchase your BOOST!™ BYOT Virtual Observation and complete the steps in the welcome email to set up your account on the BOOST!™ portal.

Step 2

Once you are ready to take your test, log into the BOOST!™ portal and follow the prompts to activate the service. You’ll be able to join the testing queue once you’ve gathered all the necessary items and completed your pre-test checklist.

Step 3

One of our Citizen Care nurses will supervise your specimen collection and provide instructions on how to read and upload your test results.

Step 4

Your result photo will be verified by one of our representatives and an official BOOST!™ Health Pass will be generated in your BOOST!™ portal account.

Step 5

You will receive a notification when your Health Pass is ready – this should take 30 minutes or less. If a manual review is required, a member of our team will handle your case between 6am and 7pm EST. To check on your results, log into your BOOST!™ portal and go to the View COVID-19 Tests section on your personal dashboard.

Step 6

If you receive a negative result, you will be able to use the BOOST!™ Health Pass to demonstrate your COVID-19 status at the airport upon check-in before your flight.

Step 7

If your result is positive, you will be directed to the 24/7 BOOST!™ Customer Care team for more assistance.

Frequently Asked Questions

General

Please confirm with your airline and destination country any requirements for pre-travel testing times. See a list of exit/entry requirements here. For our Rapid Antigen Test Service, you can instantly gain access to the testing portal to have your test observed by one of our certified nurses. All you need is a viable test kit and the serial number included in your welcome email. The testing process can take up to an hour to complete from end to end, so ensure you have enough time set aside beforehand.

Due to the quickly changing nature of COVID-19, services purchased on the Citizen Care website are non-refundable. Your Test Service code will not expire and may be saved to use for a future travel date.

Travel requirements can change rapidly, without warning. Before embarking on your journey, please review the entry and exit requirements for each country on your itinerary. For up-to-date information for travelling Canadians, please consult the travel.gc.ca website.

Due to the quickly changing nature of COVID-19, services purchased on the Citizen Care website are non-refundable. However, your Test Service code will not expire and may be saved to use for a future travel date.

Any kit must be authorized for sale or distribution in Canada or in the jurisdiction in which it was obtained. It is the responsibility of the traveler to check the testing requirements.

The Observation

This service supports nasal antigen tests only.

Each purchase allows for one virtual test observation only.

One of our trained nurses will be on hand to monitor you and walk you through each step of the process, from checking the integrity of your test kit to collecting the sample for testing. Once complete, you’ll need to upload an image of your test device to the BOOST!™ portal so that we can confirm the result and prepare your BOOST!™ Health Pass. Negative results can be used at the check-in counter before your flight to confirm your health status.

If you are logged in to your profile through a phone/ tablet, then you would be able to join the virtual appointment directly from there after you activate your Bring Your Own Test Virtual Observation. If you are logged in to your profile through a computer, you will obtain a QR code on the screen once you activate your Rapid Antigen Test Service. Then you can scan the QR code from your phone/ tablet, and from that you will get a link on your device to join the virtual appointment with a nurse.

After purchase of the Test Service, you will receive an email confirmation with your serial numbers that you can use to activate your test on your account.

Log into your account and click Activate on your dashboard. Add the serial number from your confirmation email and select the name of the person that needs to be tested. Click on Submit to activate.

Sample Collection

No, the Virtual Observation service requires you to have an internet-connected, camera-equipped mobile phone or tablet.

No, your collection must be observed by one of our trained nurses in order to obtain your results for travel purposes.

A parent, guardian, or other adult (ages 18+) should collect samples from children (ages 2 to 13) or those who are unable to collect their own sample. Individuals younger than 18 years who are capable of self-collection must do so with adult (18+) supervision and assistance. It is important that the designated collector or supervisor carefully reads and understands instructions prior to beginning collection.

Results

Once your virtual observation with the nurse is completed, you will receive a notification when your Health Pass is ready. This should take 30 minutes or less. You will have to log into your BOOST!™ portal and go to the View COVID-19 Tests section on your personal dashboard to view the results.