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Virtual COVID-19 Test

Rapid Antigen test with virtual nurse supervision and 24/7 customer care

Step 1

Your specimen kit will be picked up and sent to our lab for processing.

Step 2

Select your test type

Step 3

Purchase your BOOST!™ COVID-19 Travel Test and complete the steps in the welcome email to set up your account on the BOOST!™ portal.

Step 4

Your BOOST!™ COVID-19 Travel Test will be shipped to your home and arrive within 24-36 hours.

Step 5

Log into the BOOST!™ portal, add your test, then join your virtual appointment. You will complete your pre-test checklist, including watching an instructional video, agreeing to all terms and conditions, and gathering the necessary components to complete your test.

Step 6

One of our healthcare professionals will supervise your specimen collection and provide instructions on how to package your test kit for courier pick up.

Step 7

At the appointed pick up time, your specimen kit should be left for pick up in an area outside of direct sunlight.

Step 8

Your specimen kit will be picked up and sent to our lab for processing.

Step 9

Test results will be available in your BOOST!™ portal within 24-48 hours of arrival at the lab.

Step 10

If you receive a negative result, you will be provided with a BOOST!™ HealthPass, which you can show at the airport upon check in before your flight.

Step 11

If your result is positive, you will be directed to the 24/7 BOOST!™ Customer Care team for more assistance.

Frequently Asked Questions

General

Please confirm with your airline and destination country any requirements for pre-travel testing times. See a list of exit/entry requirements here. For our Rapid Antigen Test Kits, a minimum 3 business day advance purchase is required. This ensures you will have enough time to receive your kit, complete the Test Service and obtain your official Health Pass in advance of your flight.

Due to the nature of the COVID-19 test kits, any kits purchased are non-refundable and cannot be returned. You may keep your kit to use for a future travel date as long as it is used within the expiry date indicated on the box.

The Roche SARS-CoV-2 Rapid Antigen Test Nasal Kit – 2 Pack (for purchase in Canada) includes:

  • Instructions Manual – Contains full details on how to join your virtual appointment, complete your sample collection and obtain your test results.
  • Test Interpretation Guide – Contains information on how to properly read your test results.
  • 2 COVID-19 Ag Nasal Test Devices
  • 2 Extraction Buffer Tubes
  • 2 Nozzle Caps
  • 2 Sterile Swabs
  • 2 Sets of Serial Numbers/QR Code Labels

Travel requirements can change rapidly, without warning. Before embarking on your journey, please review the entry and exit requirements for each country on your itinerary. For up-to-date information for travelling Canadians, please consult the travel.gc.ca website.

Due to the quickly changing nature of COVID-19, services purchased on the Citizen Care website are non-refundable. However, your Test Service code will not expire and may be saved to use for a future travel date.

Getting Started

The Test

 

Several studies have demonstrated that self-collected sampling methods are comparable to healthcare-worker-collected samples. Studies supporting the utility, acceptability, and performance of self-collected samples are summarized here.

Sample Collection

No, the Test Service requires you to have an internet-connected, camera-equipped mobile phone/tablet, however if you are already logged in to your profile through a computer, you will obtain a QR code on the screen once you activate your test. Then you can scan the QR code from your phone/tablet, and from that you will get a link on your device to join the virtual appointment with a nurse.

If you are logged in to your profile through a phone/tablet, then you would be able to join the virtual appointment directly from there after you activate your test.

No, your collection must be observed by one of our trained nurses in order to obtain your results for travel purposes.

A parent, guardian, or other adult (ages 18+) should collect samples from children (ages 2 to 13) or those who are unable to collect their own sample. Individuals younger than 18 years who are capable of self-collection must do so with adult (18+) supervision and assistance. It is important that the designated collector or supervisor carefully reads and understands instructions prior to beginning collection.

If the swab or tube are compromised before, during, or after collection, you will be unable to complete your collection and will need to conduct a second test, at your own expense.